Shipping policy

Last updated: July 23, 2026

JVL currently supports direct online orders for delivery to eligible addresses within the United States.

Shipping costs, available delivery methods, and estimated delivery times are shown at checkout or confirmed by JVL before an order is processed. Delivery times may vary depending on the destination, carrier availability, product availability, logistics volume, and whether the order requires oversized, freight, or special handling.

JVL ECHO arcade machines are large physical products and may require special packaging, handling, and delivery arrangements. Please make sure the delivery address, contact information, and any delivery instructions are accurate before placing an order.

Orders may be changed or cancelled before shipment when possible. Once an order has shipped, changes may be limited and the order may need to be handled according to our Return & Refund Policy.

If an order cannot be shipped within the estimated timeframe shown at checkout or confirmed by JVL, we will contact you with an updated estimate. If the revised timing does not work for you, you may request cancellation and a refund before the order ships.

Once an order has shipped, tracking information will be provided when available.

If your product or packaging arrives damaged, please contact us as soon as possible, preferably within 3 business days, at echo@jvl.ca. Please include your order number, photos of the packaging, photos of the shipping label, and photos or video of the product if available. Please keep the original packaging until the issue is reviewed.

For questions about shipping, delivery options, or commercial orders, contact us at echo@jvl.ca.